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Globe Tattoo FAQs

Sunday, September 13, 2009

FAQs included here just scroll down to read the full details for these questions

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What documents do I need to submit in order to get a Globe Broadband Tattoo Prepaid Kit?
Where can I buy a Globe Broadband Tattoo?
What is inside the Globe Broadband Tattoo Kit?
What are the available colors?
How do I get started?
Do I pay a monthly fee?
How much is the browsing rate?
How do I check my load balance?
Do I get charged if I check my load balance?
What if I exceed a fraction of 15 minutes?
What if the connection is not stable and I disconnect and reconnect within the 15-minute surfing duration? Will I be charged P5 every time I connect and reconnect within the 15 minutes?
Is there a minimum maintaining balance in order to use my Globe Broadband Tattoo?
How do I reload my Globe Broadband Tattoo?
What do the text beside the signal bars mean on the lower right hand side of the Globe Broadband Tattoo window?
Can I send and receive text and use value added services using Globe Broadband Tattoo?
Can I use my Globe Broadband Tattoo when I am in another country?
Will Globe Broadband Tattoo work with a Mac?
Will Globe Broadband Tattoo work with Windows?
If I have questions about my Globe Broadband Tattoo, who can I contact?
Is Globe Broadband Tattoo available in Postpaid?
Will I be locked-up if I avail of the Postpaid Plan?
Do I need to pay P1,895 for the USB stick?
Will I be locked-up if I avail of the Postpaid Plan?
Will I be cut if I go over my free hours?
How will I be charged if I go beyond my free Internet hours?
Is my area covered by HSDPA?


What documents do I need to submit in order to get a Globe Broadband Tattoo Prepaid Kit?

No need to submit any ID or documentation. Just pay P1,895 for the kit.

Where can I buy a Globe Broadband Tattoo?

You can buy from any of the following outlets located nationwide:

  • Globe Business Centers
  • Globelines Payments and Services Centers
  • SM Department Stores
  • National Bookstore
  • Makro
  • Globe authorized dealers nationwide

What is inside the Globe Broadband Tattoo Kit?

  • Globe Broadband Tattoo USB
  • Globe Broadband Tattoo Prepaid SIM card
  • Free 5 hours Internet usage worth P100 loaded in the SIM card
  • Use Manual

What are the available colors?

  • Black Dragon
  • Purple Brushstrokes
  • White Techie

How do I get started?

  • Insert the enclosed Globe SIM into the SIM slot in the USB modem
  • Plug in the Globe Broadband Tattoo into the USB slot in your PC or laptop.
  • Installation process will automatically start.
  • Once completely installed, click on the Globe Broadband Tattoo icon on your desktop.
  • Once the application is open, choose Globe Broadband Tattoo PREPAID or POSTPAID in the drop down box.
  • Click on CONNECT. You will know you are connected when:
      • A bubble will pop up at the bottom stating that your Globe Broadband Tattoo is now connected, or
      • When your CONNECT button changes to DISCONNECT
  • You can now start surfing the Internet.

Do I pay a monthly fee?

No monthly fees for Globe Broadband Tattoo PREPAID. You load your account as you use it, similar to a prepaid cellphone.

How much is the browsing rate?

P5 for 15 minutes

How do I check my load balance?

  • Click on TEXT (Envelope Icon)
  • In the text box beside the SEND TO field, type 222
  • In the message box, type BAL
  • Click on SEND TO
  • Your load balance will be sent to you via text
  • To view the message using your Globe Broadband Tattoo application
      • Click on the TEXT icon
      • Click on SIM/USIM Card folder
      • Click on INBOX

For Globe Broadband Tattoo Prepaid, always check your load balance before connecting to the Internet to avoid interruptions in your Internet surfing.

Do I get charged if I check my load balance?

No. The checking of load balance is free.

What if I exceed a fraction of 15 minutes?

If you exceed a fraction of 15 minutes, you will be charged another P5 which will be deducted from your load.

What if the connection is not stable and I disconnect and reconnect within the 15-minute surfing duration? Will I be charged P5 every time I connect and reconnect within the 15 minutes?

No, you will not be charged P5 every time you connect and reconnect as long as you are still within the 15-minute duration.

Is there a minimum maintaining balance in order to use my Globe Broadband Tattoo?

Yes, you are required to maintain a minimum of P5 load in order to use your Globe Broadband Tattoo

How do I reload my Globe Broadband Tattoo?

You can reload through any of the following:

  • Autoload Max from any Globe Retailer
  • Globe Call and Text Cards
  • Share-a-Load from a Globe cellphone
    • Click on write message
    • Type space <4> i.e. 100 1234
    • Send to 2+10 digit prepaid mobile number i.e. 2917XXXXXXX

When loading from Globe Prepaid cellphone, available denominations are P1 - P150.
When loading from Globe Postpaid cellphone, available denominations are P1 - P150, P300 and P500

What do the text beside the signal bars mean on the lower right hand side of the Globe Broadband Tattoo window?

Those are the different types of signals. Each type has a corresponding average and maximum speed. See table below:

Type of Mobile
Internet Connection

Average Speed

Maximum Speed

HSDPA

400 - 700 Kbps

2Mbps

3G

150 - 250 Kbps

384 Kbps

EDGE

80 - 120 Kbps

156 Kbps

GPRS

30 - 40 Kbps

56 Kbps

WIZ Wi-Fi

Dependent on hotspot

512 Kbps

Dial Up

30 - 40 Kbps

56 Kbps

Can I send and receive text and use value added services using Globe Broadband Tattoo?

Yes you can. Regular cellphone prepaid rates apply

Can I use my Globe Broadband Tattoo when I am in another country?

Yes you can. Regular cellphone roaming rates apply

Will Globe Broadband Tattoo work with a Mac?

Yes, it is compatible with a Mac OS v10.3 and up.

Will Globe Broadband Tattoo work with Windows?

Yes, it is compatible with Windows 2000, XP, and Vista.

If I have questions about my Globe Broadband Tattoo, who can I contact?

You can call our Customer Service Hotline by dialing 211* from your Globe cellphone or 730-1000**

* Calls to this number are toll-free if made from Globe or TM cellphone
** Calls to this number are toll free if made from Globe Landline

Is Globe Broadband Tattoo available in Postpaid?

Yes. There are 3 postpaid plans, each with corresponding free hours per month:

Plan

Free Internet Hours per Month

Plan 799

60 hours

Plan 999

75 hours

Plan 1499

120 hours

Will I be locked-up if I avail of the Postpaid Plan?

Yes, the lock-up period is 24 months.

Do I need to pay P1,895 for the USB stick?

No, the USB stick is FREE for Postpaid Plan subscribers

Will I be cut if I go over my free hours?

No, your browsing will not be cut even if you go over your free hours.

How will I be charged if I go beyond my free Internet hours?

You will be charged P0.33 per minute in excess of your free hours.

Is my area covered by HSDPA?


Is my area covered by HSDPA?
Click here to see a list of HSDPA areas
http://tattoo.globe.com.ph/HSDPA.php

These FAQs are from
http://cc.bingj.com/cache.aspx?q=globe+tattoo+usb&d=76669770350504&mkt=en-PH&setlang=en-US&w=2eb80fdf,af563d72

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